CHEEF is committed to protecting and respecting your privacy.
Information that we collect from you: When you download the Application and register with CHEEF, we may collect your name, address, mobile phone number, email address, transaction information (such as credit or debit card details and charges) and Service/Item collection and delivery information, as well as other information necessary to provide the service. This also means that we collect information when you voluntarily provide feedback, complete customer or service, or participate in promotions and/or reward programs.
We may keep a record of correspondence in any event where you have contacted us. We, or our third party business partners, may collect website and mobile app usage information such as: browser information; IP address; the site you come to our website from or go to after leaving our website; browsing activity (e.g. the time and duration of your browsing, the selections you make and pages you access); the type of device you use to access our website or mobile app; unique device identifying numbers; and the operating system your device uses.
In ordering for your service, you may activate a feature of mobile app that detects your device's actual location; hence we may collect location data about you. However, we do not collect device location data, although your IP address may provide us with an approximate location usually no more precise than the city or area your device is in.
Information we collect about you from others: When you engage with the CHEEF application using social media platforms such as when you "Like" us on Facebook or post a review to our Facebook page, we may receive information from the social network that may include your profile information, profile picture, gender, user name, user ID, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. If you are unable to pay charges for the services or fraudulent or other criminal activity is suspected relating to your account or the delivery of an item to or from you, we may be provided with information by credit reference agencies and organizations that prevent and detect fraud or other crimes.
We use personal information collected about you:
We may disclose information we collect in the following circumstances:
Accepting cookies is not necessary to visit our website, but mandatory in order to complete correctly an order. Cookies are small text files placed on your computer while visiting websites which are necessary to have websites work more efficiently or to provide information to the website owners. We collect cookies to remember your IP address, so that you can save time when coming back on our website. CHEEF uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") which uses "cookies". The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
The feedback that you leave on the CHEEF delivery service helps us to improve the quality of service we offer and respond to customer needs appropriately. Where you post a review of our service, we may post your review on the CHEEF website and we may use the feedback in any CHEEF marketing, analysis or promotional material. We will strive to maintain your anonymity by posting only your first name and the city in which your delivery was made. We may ask you to share your review with your network on social networking sites such as Facebook, Instagram and Twitter. It is optional to promote CHEEF via social media platforms though this will be greatly appreciated.
You can unsubscribe from promotional email communications from us by clicking on the “unsubscribe link” provided in each email. Please note that you cannot unsubscribe or opt-out from service-related emails and SMS text messaging as these are critical to performing our service (e.g., account verification, order confirmations and tracking information, changes/updates to features of the Service, technical and security notices).
Please provide as much information as you can about the information you are looking for so that we can deal with your request as quickly as possible.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates or third-party partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
CHEEF cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet.