Privacy Policy

CHEEF is committed to protecting and respecting your privacy.

To protect your privacy, we have come up with our privacy policy which explains to you how we use your personal information that we collect when you use the CHEEF online delivery site, visit our website, or use our mobile app.

What information we collect

Information that we collect from you: When you download the Application and register with CHEEF, we may collect your name, address, mobile phone number, email address, transaction information (such as credit or debit card details and charges) and Service/Item collection and delivery information, as well as other information necessary to provide the service. This also means that we collect information when you voluntarily provide feedback, complete customer or service, or participate in promotions and/or reward programs.

We may keep a record of correspondence in any event where you have contacted us. We, or our third party business partners, may collect website and mobile app usage information such as: browser information; IP address; the site you come to our website from or go to after leaving our website; browsing activity (e.g. the time and duration of your browsing, the selections you make and pages you access); the type of device you use to access our website or mobile app; unique device identifying numbers; and the operating system your device uses.

In ordering for your service, you may activate a feature of mobile app that detects your device's actual location; hence we may collect location data about you. However, we do not collect device location data, although your IP address may provide us with an approximate location usually no more precise than the city or area your device is in.

Information we collect about you from others: When you engage with the CHEEF application using social media platforms such as when you "Like" us on Facebook or post a review to our Facebook page, we may receive information from the social network that may include your profile information, profile picture, gender, user name, user ID, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. If you are unable to pay charges for the services or fraudulent or other criminal activity is suspected relating to your account or the delivery of an item to or from you, we may be provided with information by credit reference agencies and organizations that prevent and detect fraud or other crimes.

How we use information

We use personal information collected about you:

  • To perform our services and to carry out our obligations arising from any contracts entered into between you and us, Partner Cooks/Chefs, or any third parties that have contracted us to fulfill their agreements with you.
  • To send you service-related messages via email, phone or text which may relate to account verification, order confirmation, order tracking, changes/updates to features of the service, technical and security notices.
  • To send you information via email, post, phone or text about promotions or other offers we think may be of interest to you, including offers from third parties which will be sent to you in accordance with your marketing preferences.
  • To deliver advertising on our website or app and third-party websites or apps.
  • To ensure that content from our website is presented in the most effective manner for you and for your mobile device.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To undertake troubleshooting, data analysis, testing, research, improving the service and developing new products and services.
  • To protect our rights or property or the rights and property of others, detect and investigate illegal activities and breaches of any agreement we have with you.
How we share information

We may disclose information we collect in the following circumstances:

  • We may share your personal information with other companies in the same group of companies as Food Concepts Group. Such companies will only use your personal information in accordance with this privacy policy.
  • We share your personal information with our partners to effectively perform the services.
  • We may share information about the delivery and its progress with the _ (Orderer) of a service.
  • We may share your information with our third-party service providers who help us provide our services, such as software providers, accountants, website developers, payment processors, billing and financial advisors, marketing and advertising partners, among others. These business partners will be given limited access to your information under reasonable confidentiality terms.
  • We may share information about website and mobile app usage (collected through web technologies such as log files and clear gifs) with our third-party business partners who perform services on our behalf, which may include identifying and serving targeted advertisements, content or service fulfillment, or providing analytics services.
  • We may also share aggregated, or anonymized data with third parties after stripping such of all personal identifying characteristics.
  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. Where we sell, divest or transfer the company (including shares of the company), or any combination of its products, services, assets, and/or businesses to a third party, in which case personal data held by it about our customers will be one of the transferred assets.
  • We are bound by duty to disclose or share your personal data to comply with any legal obligation, or to protect the rights, property, or safety of CHEEF, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, credit risk reduction and crime detection and prevention.
Cookies and Google Analytics

Accepting cookies is not necessary to visit our website, but mandatory in order to complete correctly an order. Cookies are small text files placed on your computer while visiting websites which are necessary to have websites work more efficiently or to provide information to the website owners. We collect cookies to remember your IP address, so that you can save time when coming back on our website. CHEEF uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") which uses "cookies". The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website or the application. By using this website and/or application, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it.

Uses made of any feedback you leave on the CHEEF delivery service

The feedback that you leave on the CHEEF delivery service helps us to improve the quality of service we offer and respond to customer needs appropriately. Where you post a review of our service, we may post your review on the CHEEF website and we may use the feedback in any CHEEF marketing, analysis or promotional material. We will strive to maintain your anonymity by posting only your first name and the city in which your delivery was made. We may ask you to share your review with your network on social networking sites such as Facebook, Instagram and Twitter. It is optional to promote CHEEF via social media platforms though this will be greatly appreciated.

Your choices regarding your information

You can unsubscribe from promotional email communications from us by clicking on the “unsubscribe link” provided in each email. Please note that you cannot unsubscribe or opt-out from service-related emails and SMS text messaging as these are critical to performing our service (e.g., account verification, order confirmations and tracking information, changes/updates to features of the Service, technical and security notices).

You may request that we delete your data at any time by contacting us at support@cheef.ngIf you would like to access the personal information we hold about you, please contact us at support@cheef.ng

Please provide as much information as you can about the information you are looking for so that we can deal with your request as quickly as possible.

Third party sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates or third-party partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How we protect your data

CHEEF cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@cheef.ng

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